H.M.O.R. business hours are 8:00am to 8:00pm PST Monday to Friday except holidays
Orders are processed Monday through Friday during normal business hours.
Domestic US orders will be shipped UPS Ground, UPS Freight, or FedEx Ground. However 3 Day, 2 Day and Next Day shipping are available upon special request. We do not ship orders to PO Boxes. Freight typically ships directly to the customer, unless the destination prohibits.
Shipping on all orders is to be pre-paid, and we do not accept C.O.D. (Cash On Delivery) orders. Orders placed Monday through Friday will be processed within the next 24 hours. Orders placed on Saturday and Sunday will be processed the next business day. If an order will be delayed or has items that are back-ordered, we will do our best to contact you as soon as possible.
All shipping charges are estimates only. In rare cases, H.M.O.R. may have to make adjustments. You will be contacted by an H.M.O.R. representative if this should happen.
Inspect your shipment upon arrival. We cannot be responsible for damages to shipments caused by the carrier! Report any damage or shipping related breakage immediately to the carrier.
Downloadable products are available after checkout and on the “Downloads” tab after you login to your account.
You may cancel your order any time before the order is processed. Once the order is processed and shipped, you may receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.
If you received an item that is damaged, defective, missing parts, an incorrect quantity, the wrong item, if you have not received your items in a timely fashion, or if you made a return but have not received a refund, then call us right away at 925-315-9276. In these cases, H.M.O.R. may cover additional shipping costs.
RETURN AND EXCHANGE POLICY
Returned parts are subject to a 20% restocking fee. You are responsible for any return shipping. Any unused merchandise in the original packaging may be returned within 20 days of the original purchase date. There are no returns on any and all electrical items, coil springs, special orders, sale items on discount, discontinued items, parts that were sold as “Good used item,” or limited offer items. No returns will be accepted of damaged, used or altered / modified items, or past the 20th day of the original purchase date.
Exchanges will appear as two separate transactions if different items are involved.
All returns MUST be approved by H.M.O.R. and require a RMA number. Do NOT ship us any product for return without an RMA number. Items received without a valid RMA number will be held for up to 20 business days waiting for return approval. After the 20 business days have passed, H.M.O.R. has the right to consider the unapproved returned merchandise as abandoned and may claim the merchandise as property of H.M.O.R.
No returns will be accepted without the RMA number and completed Return Form below. Include the original packaging and a copy of your invoice. Recent orders are available for view on the “Orders” tab after you login to your account at HTTPS://Heavymetaloff-road.com/my-account/.
For more information or any other questions you may have, please call us at 925-315-9276 during our business hours or email us anytime using the “Contact Me” form at:
Your refund amount will be issued to the same method of purchase you used for the original purchase. Shipping and handling costs are not refundable, unless we made a significant mistake in the order.
A return form must be included INSIDE your package so we know who the package came from. If we don’t know who the package came from, we cannot refund you!